Privacy Policy
Your privacy matters to us at Forest Pulse Figure
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you willingly provide. This covers your name, company name, email, phone, delivery addresses, and particular specifications for your floral requests. We also collect payment details when you place orders, handled securely by our payment partners.
For corporate clients, we might obtain extra business information such as company registration data, preferred delivery timelines, and budget parameters to tailor our service to your needs.
Our site automatically gathers technical details when you visit, such as your IP address, browser type, device data, and navigation path. We use this to enhance site performance and learn how customers discover our services.
How We Use Your Information
We mainly use your data to complete flower orders and deliver top-notch customer support. This involves processing orders, coordinating deliveries, crafting personalized arrangements, and communicating about your service needs.
We also utilize information to enhance our services and the website experience. This helps us identify the most valuable corporate floral offerings for clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Forest Pulse Figure respects your privacy and does not sell your personal data to third parties. We share information only when needed to deliver our services or when required by law.
We may share essential information with trusted service partners who assist us in operating our business, including delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.
We may disclose data when required by law, a court order, or government request. We may also share it to protect our rights, property, or safety, or the safety of customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need data to provide services can access customer information.
While we implement strong security measures, no method of transmission over the internet is 100% secure. We continuously update our security practices to protect against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: about three years after the last service interaction
- Payment transaction records: seven years for tax and accounting purposes
- Website analytics data: roughly two years and two months for service improvement
- Marketing communication preferences: until you unsubscribe or two years of inactivity
Cookies and Site Tracking
Our site uses cookies and related technologies to enhance your browsing experience and learn how visitors interact with our site. Cookies assist us in remembering preferences and evaluating site performance.
You can adjust cookie settings in your browser. However, turning off certain cookies might impact how the site works. For full details on our cookie practices, please consult our Cookie Policy.
External Links
Our site might include links to third-party sites or services. This privacy policy covers only Forest Pulse Figure and our site. We do not oversee the privacy practices of other sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When significant changes occur, we will adjust the "Last Updated" date displayed at the top of this policy.
We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Forest Pulse Figure Privacy Team
Floral Court, Mayfair
Mayfair, United Kingdom W1K 2QG
Email: [email protected]
Phone: +44 20 7123 4567
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within roughly seven business days.